Mattias starts off this Friday episode by sharing some leadership insights. He explains that a huge part of leading a team is understanding every person’s "WIIFM“ (What’s in it for me?). Most people are very logical, thinking in a cause and effect scheme.
The day before the recording of this episode, Mattias and Svea attended iGoMoon's "Julbord" (Christmas dinner) together. This fun event inspired Svea to talk more about the team activities...
„To be able to lead others, a man must be willing to go forward alone.“ – Harry Truman
After Mattias clarifies why he's wearing a tie and talks about the office trend "tie Friday", he shares the news of the week and his self-inventory.
In today's episode, Mattias talks about his approach to dealing with unhappy customers and explains a smart model that everyone can apply the next time they are in a similar situation.
In today's episode Mattias finally reveals what he has been doing on a secret trip to Gothenburg last week.